Marketplace support
| Highest | $2,650 / mo · Switzerland |
|---|---|
| Experience | 0–1 yrs |
| Degree | Not required |
| First paycheck | ~4 to 6 weeks |
Pay in the destination countries
Monthly, in US dollars. Each country is an Imora admission package — open one for that route's fees, language requirement and deadline.
| Country | Monthly |
|---|---|
| SwitzerlandIELTS 6.5 · CHF 0.9–8k | $2,650max |
| United StatesTOEFL 80–100 · $10–70k | $2,400 |
| NorwayIELTS 6.0–6.5 · NOK 130–260k | $2,000 |
| DenmarkIELTS 6.5 · DKK 45–135k | $1,750 |
| IrelandIELTS 6.0–6.5 · €10–25k | $1,700 |
| AustraliaIELTS 6.0–6.5 · AUD 30–50k | $1,650 |
What does the day look like?
You handle inbound contacts about order status, delayed shipments, courier failures, damaged items, cancellations and refunds. You also handle seller tickets about rejected listings, warehouse discrepancies, stock shortages, commission deductions and payout holds. You switch across 4 to 6 windows in parallel: Zendesk, Freshdesk, LiveChat, Intercom, Usedesk, OmniDesk, Bitrix24, Genesys Cloud, Avaya, Asterisk, Cisco Jabber, Mango Office, Uzum Seller Central, Ozon Seller Portal, Wildberries Partner Cabinet, Yandex Market Partner, Amazon Seller Central, Allegro Sales Center, 1C:Enterprise, WMS consoles, payment gateway query tools, Confluence, Notion, Slack and Telegram channels.
Work runs 12 hours on a 2/2 rota, 8 hours per day on a 5/2 rota, or 3 shifts from 08:00 to 16:30, 16:00 to 00:30 and 00:00 to 08:30. Night, weekend and holiday cover is standard. About 65% of the day is closing hostile complaints with canned macros, 25% is copying order numbers between ERP and WMS and writing escalation notes to the 2nd line, 10% is reading policy updates and quality reviews. Live chat First Response Time is under 60 to 120 seconds, Average Handle Time is 3 to 7 minutes per ticket, Customer Satisfaction Score target is above 85% to 90%, quota is 12 to 20 tickets per hour.
Where does this lead?
Next step up
What do you make of this job?