Support operations
| Highest | $8,250 / mo · Switzerland |
|---|---|
| Experience | 5+ yrs |
| Degree | Not required |
| First paycheck | After ~5 years of experience |
Pay in the destination countries
Monthly, in US dollars. Each country is an Imora admission package — open one for that route's fees, language requirement and deadline.
| Country | Monthly |
|---|---|
| SwitzerlandIELTS 6.5 · CHF 0.9–8k | $8,250max |
| United StatesTOEFL 80–100 · $10–70k | $7,500 |
| NorwayIELTS 6.0–6.5 · NOK 130–260k | $6,300 |
| DenmarkIELTS 6.5 · DKK 45–135k | $5,400 |
| IrelandIELTS 6.0–6.5 · €10–25k | $5,250 |
| AustraliaIELTS 6.0–6.5 · AUD 30–50k | $5,100 |
What does the day look like?
Only 10–20 percent of the day is direct customer support. The other 80–90 percent is configuration, testing, measurement and training. You design queues, skill-based routing and SLA rules; maintain forms, triggers, automations, macros, bots and knowledge bases in Zendesk or Intercom; and build backlog, first-response-time, resolution-time and CSAT reports in Explore, Looker or Tableau. You may also maintain workflows and integrations across Jira, Confluence, Salesforce, Zuora, Slack, PagerDuty and REST APIs.
Hours are usually daytime, but global SaaS teams may require evening overlap with the United States. Weekend on-call work can appear during incidents and launches. Shift and night work is common at the support-agent level and less frequent, though still possible, in operations.
Where does this lead?
Next step up
People arrive from
What do you make of this job?